Cuisinart Recall Results in Delay Replacements

If you own a Cuisinart Food Processor, you've probably heard about the recall due to shards of metal spinning off the blade and into your food. (If not, see the link below.)

In December, we checked the model number of our unit (see link below) and found that it was one of the recalled products. We filed for a replacement and at the end of January, had not received it. A phone call to customer service (after 1.5 hour wait to reach a live person!) resulted in sheer frustration. Our claim was nowhere to be found and we were forced to file a new claim. Fast forward to the end of February, another ridiculously long wait to reach a live person, and told that there was no replacement in the "forseeable future" because of the millions of blades that were on backorder.

Incredibly poor service. We recommend that our readers choose another manufacturer when buying a food processor, or any small appliance.

Cuisinart Recall Problems